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Refund Policy

Returns :


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Refunds :


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Sale items :


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges :

 

We accept exchanges for incorrect sizing. If it is a mistake on our end we will ship out the correct item to you free of charge. In the event the item is too small/too large, you are responsible for paying for returning the item to us. At this point, we can then send you a new item in a larger/smaller size.

We will replace items, free of charge, if they are defective or damaged. If you need to exchange it for the same item, send us an email at societyokai@gmail.com for further assistance.

 

Gifts :


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping :


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.